We want you to be happy with Group Collector. If it is not right for you, we will refund you.
30-day money-back guarantee
If you are not satisfied with your purchase, contact us within 30 days of the purchase date and we will refund it in full. You do not need to give a reason.
This applies to every plan we sell, monthly and lifetime alike.
Free trials
Paid plans start with a 7-day free trial. If you cancel before the trial ends you are not charged, so there is nothing to refund. If you are charged after the trial, the 30-day guarantee applies from the date of that charge.
How to request a refund
Email support@groupcollector.com from the address you used to purchase, and tell us you would like a refund. We will confirm by email once it has been issued.
How refunds are issued
Payments are processed by FastSpring, our authorised reseller. Refunds are returned to the original payment method. Once we issue a refund it usually reaches your account within 5 to 10 business days, depending on your bank or card provider.
What happens to your account
When a refund is issued, the licence associated with the purchase is deactivated and access to the product ends. Data you have already exported to Google Sheets or your email marketing tool stays where it is; it belongs to you and we do not remove it.
Questions
If you are unsure whether your purchase is eligible, email support@groupcollector.com and ask before the 30 days are up. We would rather answer than have you miss the window.